29 December 2020
We write to provide clients of Sylvania Travel & Cruise with clear and transparent advice on the shape and standing of our business at this time.
Sylvania Travel & Cruise Directors made the difficult but necessary decision to temporarily stand down the majority of operational staff. With the help and support of our incredible team, we have carefully shared and scheduled remaining work hours and resources to ensure Sylvania Travel & Cruise is able to remain open.
We will continue to answer phones, manage inboxes; albeit with significantly reduced staff numbers. Please note that enquiries will be addressed in order of urgency and/or departure date.
What does this mean for Sylvania Travel & Cruise clients?
We want to be clear: there will be reduced staff working hours and significant delays are expected with the recovery of ongoing refunds. Of the $12Million worth of business that is conducted through this office each year we have:
° recovered and closed 55%
° Future travel credit of 30%
° still active to be cancelled 15%
all of which will be handled by a heavily reduced workforce.
Is Sylvania Travel & Cruise in danger of closing altogether?
Sylvania Travel & Cruise is a privately-owned, debt-free family business with the unique ability to dramatically reduce costs at short notice. We’ve been at Southgate Shopping Centre for 23 years and whilst we may no longer have a physical presence until travel fully recommences a small team will continue servicing refunds from home. While we appreciate the impact this will have on our staff and clients, it will put us in the strongest position to reinstate staff and resume operations as soon as demand allows.
We will not shy away from admitting this has been the most challenging time our business has faced. While Sylvania Travel & Cruise will be sheltered somewhat by the conservative and responsible business foundations we have in place, we are not immune to the emotional toll this has taken on our Directors and team. We have had to let go people we care for like family, and ask a huge amount of the staff that remain. The understanding and care they have shown to our clients over these past months is beyond anything we could have asked for or expected. All we ask is that you extend the same care, compassion and patience to them now and in the years ahead. It will be challenging, but will eventually come to an end.